In an increasing, volatile, uncertain, complex and ambiguous (VUCA) landscape, it is no surprise that more people are spending time at work than with their loved ones. This places an emphasis on the quality of work relationships and its impact on our wellbeing. If it is true that employees leave their managers and not their employers, then it is also true that happy employees collaborate, innovate and accelerate results. Leaders, in partnership with HR, need to be more innovative in fostering work environments that attract, retain and motivate their employees.
As a leadership development facilitator, when I ask participants about the characteristics of their best bosses, only 20% say that technical acumen is the most important to them. Overwhelmingly, 80% are looking for managers and leaders who understand the heart-head connection. Simply put, most employees want leaders that know enough to lead the team and have the ability to see, hear and feel what they are going through. They are not looking for technical wizards as bosses. Can you foster trust and a safe place where your team can engage in constructive dialogue? These skills are more valuable to your employees. Be rest assured that you don't have to be the smartest person in the room to become a memorable leader. To attract, retain and motivate your employees in a VUCA environment, below are some tips that can help you become the leader that your people need:
Be Human: According to John Maxwell, a leadership development guru, "No one cares how much you know until they know how much you care." Memorable leaders connect with their employees on a personal level because they understand the importance of mutual trust in accelerating results. They connect with their people by seeking to understand their fears, hopes, and dreams. Memorable leaders let you know that you are valued and involve you as much as possible when making decisions that impact you.
Communicate: Communication is the lifeblood of any relationship. Memorable leaders are clear about roles and responsibilities, work priorities and what success looks like. Also, they keep their teams informed about how their work connects to the strategic vision of the organization.
Invest in Your People: Memorable leaders equip their people with the skills, network, opportunities and mindset that are needed to be successful. They provide cover and help you navigate and remove roadblocks as you discover passions and create new opportunities. Memorable leaders wear your T-shirt and work with you on a growth plan to ensure your gaps do not become career derailers.
Feedback: Memorable leaders are comfortable admitting that they don't have all the answers. Because of the high degree of trust and psychological safety in the relationship, feedback, coaching, and guidance are provided which results in improved performance.
Culture: They role model desired behaviors and foster a culture that is inclusive and allows collaboration to thrive. In this regard, they are quick to coach and if necessary, help move on individuals that are toxic to the team's health. Memorable leaders reward high performance both on an individual and team level.
While it is incumbent on leaders to create safe spaces and foster a high trust environment, we all have a part to play in ensuring that we make our workplaces a great place to be. Simple things like having lunch with a colleague, showing appreciation to your teammates, and celebrating life events can go a long way in fostering healthy relationships that foster collaboration, innovation and accelerate results.
How do you want to be remembered as a leader? According to Maya Angelou, " I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Memorable leaders focus on bringing out the greatness in others.
What are the attributes of the best boss you have had?
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